Relationships are central to the success of a business, regardless of the industry in which they operate. However, in executive search where intimacy and insight into clients’ needs and an understanding of candidates’ capabilities are paramount, this statement rings even truer.
We live in a world where the information accessed and held on digital devices is fundamental to our everyday lives and instant feedback and access to information on the go is now a necessity rather than a possibility. In a world of digital expectancy, technologies are not intended to replace personal engagement or direct communication – they are a complimentary tool for strengthening relationships with your key stakeholders.
Enhancing the way you work
In adopting digital technology, the first step to success is to realize that you are simply replicating and enhancing the way you have always worked. You are continuing to strengthen key relationships by providing your clients with timely, relevant and informative communication. Through the use of digital technology, you can provide your clients with a fully branded and customizable portal that they can access on their mobile phone, laptop or device of choice, at a time that suits them. This proposition can really enhance the service you deliver and shine a light on the unique insight and value your firm provides. If a client wants to check on the progress of an assignment late on a Friday night, digital technology allows them to log on and review the candidates put forward.
The ability to capture feedback on candidates is where the digital journey starts to get really interesting. You have the opportunity to make step-change improvements to the way that you work. Digital technology can enable you to capture the high value insight, opinion and scoring from client stakeholders and from across your firm. This is the data that is so much harder to capture and digitize but often encapsulates the essence of the value being created and delivered. The fostering of a collaborative, transparent and engaged search process between client and firm, should lead to better communication, understanding and ultimately a stronger and more successful search outcome.
Digital technologies cannot and will not replace the fundamental basis of executive search, a trusted and personal relationship between firm and client. But as the world goes digital, it’s an interesting and appropriate time for firms to reflect on how and where the opportunities that digital presents can be harnessed to help them stay relevant, informed, innovative and ahead.
Join us at a breakfast briefing in London on 11th May and hear from 3 specialist speakers on the opportunities presented by technology to drive data, improve collaboration with clients and candidates and enhance key relationships. Register your place. Or for more information on how Invenias’ latest developments will improve digital collaboration with your clients and candidates, request a free no obligation demo with a member of our experienced team.