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Watch Ryanair staff give 'musical' lesson in brand management

Watch Ryanair staff give 'musical' lesson in brand management

The aviation industry seems to be going through some turbulents of late, as more and more disgruntled customers come forward to decry the practices of frustrated employees.

Ryanair have taken advantage of the recent controversies by showcasing their staff training and improving on their customer experiences. A leaked video shows a surprised passenger on a Ryanair flight being asked to open his bag by an adamant employee.

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